The following Privacy Policy applies to all Frankly James users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, please first contact Frankly James by email at hello@franklyjames.com.au.

By providing your personal information to us or by using our website, you are indicating your acceptance of our current Privacy Policy. If you have objections to the Privacy Policy, you should not access or use the site.

Collection of your personal information

When using the Frankly James website, we may require information from you in order to provide the best service possible. Correspondence may be collected and stored, particularly in regards to sales, support and accounts, including email.

Any information collected by Frankly James is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of your personal information

Personal details collected from Frankly James customers are required in order to provide you with our products and/or services, and to maintain a high level of customer service. Correspondence is recorded in order to provide customer service references.

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address). We use this information to fill your orders. If we have trouble processing an order, we will use this information to contact you.

For each visitor to reach the site, we also collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is solely used internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site. This information helps us improve the functionality and relevancy of the site.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as your contact information) on our website, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We only offer PayPal for credit card purchases, which is a secure, PCI compliant method of payment. We never collect or permanently store credit card details on this website.

When paying by credit card, you will be re-directed to the PayPal website to enter your credit card information. When you communicate with PayPal online or on your mobile, the information you provide is encrypted. This means it can only be read by you. A padlock symbol is displayed on the right side of your web browser to let you know you are viewing a secure web page.

If you have any questions about security on our site, you can email us at hello@franklyjames.com.au.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.

Frankly James takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Email subscription

All of our marketing emails contain a link to unsubscribe. You will not receive marketing emails from us again if you choose to unsubscribe. In order to make our emails more relevant and useful to you, we may receive confirmation when you open an email from us.

You will also receive emails from us advising updates to the status of your order. You will not be automatically added to our marketing email list when you place an order, unless you select the option to subscribe to our email newsletters.

Blogs & reviews

If you use our blog or review application on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums.

Frankly James is not responsible for the personally identifiable information you choose to submit in these forums.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Frankly James site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.franklyjames.com.au.

Changes to this Privacy Policy

Frankly James reserves the right to make amendments to this Privacy Policy at any time, so please review it frequently so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make any material changes to this policy, we will notify you here.

Accessing your personal information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please contact us at hello@franklyjames.com.au.

Contacting us

Frankly James welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means:

Email
hello@franklyjames.com.au

Post
Address available on request

Phone (between 9am to 5pm AEST)
0422 980 624