What’s the go with returns and exchanges?

We want you to be 100% satisfied with your purchase so we’re happy to offer returns or exchanges for various scenarios. You can view our returns policy here.

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How can I pay for my order?

We accept PayPal, direct bank transfer and cash for local pick up. You can read more about payment options here.

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Are my credit card details safe when I place an order?

Of course! We only offer PayPal for credit card purchases and they use encryption technology to ensure your details don’t fall in the wrong hands. You can pay by credit card through PayPal without signing up for an account.

We also use secure socket layer technology (SSL) on our website so that your personal details (such as your contact information) are kept safe when you place an order with us.

 

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How much is delivery?

We have a nifty shipping calculator on our checkout page. All you need to do is add any items you want to the shopping cart, navigate to the cart page, enter your postcode, hit update cart and (voilá!) it will calculate delivery costs for you.

We also offer free delivery by regular post on all orders over $100 because we’re cool like that.

 

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How long will it take for my order to arrive?

You can read about dispatch and delivery timelines here.

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I need my order in a hurry! How quickly can you get it to me?

Uh-oh, did you forget about that friend’s birthday? No worries, we’ve all been there.

We give you the option to select express post at checkout if you need your order in a hurry. It will cost a little extra but at least you’re guaranteed to get it quickly. We generally dispatch orders 24-48 hours after payment is received and Australia Post will deliver express post by the next business day.

You can read more about dispatch and delivery timelines here.

 

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Can you send items outside of Australia?

Sorry, we currently only sell items within Australia – but keep checking back.

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Can I see your products in person before I buy?

We don’t have any physical stores yet, but you’re welcome to pop in to see products if you live locally. We’re based on the northside of Brisbane. You might even be lucky enough to meet the original Frankly James, our hyperactive doggy mascot! Please contact us first so we can make the arrangements.

We’ll also be heading to a few of the local Brisbane markets…you can like us on Facebook to stay in the loop on where we’ll be heading.

 

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Are the colours on your website accurate?

We try to make sure our images give you the best representation of the actual product. The only thing is we can’t control everyone’s monitor, colour calibration and screen resolution, therefore colours may vary when you receive your products.

If it doesn’t meet your expectations, we’re happy to refund or exchange as long as the item is unused and unopened. You can read more about our returns policy here.

 

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My mad-keen photographer friend has a birthday coming up, but I’m not sure what present to get them. Can you help?

No worries! You can contact us for gift ideas or we can create a voucher for you to give them.

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I’m not sure if *insert product name* is compatible with my device. Can you help?

Sure thing! We try to include as much information as possible in our descriptions but, if you’re not 100% sure that it’s compatible, you should definitely contact us before ordering.

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You had some cool stuff in stock, but now I can’t find it. Will you be getting new stock?

Please contact us and we’ll let you know if/when we’ll get that product back in stock.

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When will you update your store with new products?

We’re ALWAYS (and we mean always!) on the hunt for cool photography gadgets & gizmos, so keep checking back regularly to see what’s new. You can also follow us on Facebook or Instagram for sneak peaks of new products.

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I’m a designer with a product that would be the perfect fit for your store! Would you consider stocking it?

We love new ideas and finding great new people to work with. We’d love to hear from you so definitely contact us so we can chat more.

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