Why is your shop called Frankly James? Sounds a bit random for a camera store.

Well, it’s a bit of a long story which you can read here. Long story short, Frankly James is our dog and we thought “hey, free mascot”!

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What’s the go with returns and exchanges?

We want you to be 100% satisfied with your purchase so we’re happy to offer returns or exchanges for various scenarios. You can view our returns policy here.

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How can I pay for my order?

We accept PayPal, direct bank transfer and cash for local pick up. You can read more about payment options here.

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Are my credit card details safe when I place an order?

Of course! We only offer PayPal for credit card purchases and they use encryption technology to ensure your details don’t fall in the wrong hands. You can pay by credit card through PayPal without signing up for an account.

We also use secure socket layer technology (SSL) on our website so that your personal details (such as your contact information) are kept safe when you place an order with us.

 

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How much is delivery?

We have a nifty shipping calculator on our checkout page. All you need to do is add any items you want to the shopping cart, navigate to the cart page, enter your postcode, hit update cart and (voilá!) it will calculate delivery costs for you.

We also offer free delivery by regular post on all orders over $100 because we’re cool like that.

 

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How long will it take for my order to arrive?

You can read about dispatch and delivery timelines here.

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I need my order in a hurry! How quickly can you get it to me?

Uh-oh, did you forget about that friend’s birthday? No worries, we’ve all been there.

We give you the option to select express post at checkout if you need your order in a hurry. It will cost a little extra but at least you’re guaranteed to get it quickly. We generally dispatch orders 24-48 hours after payment is received and Australia Post will deliver express post by the next business day.

You can read more about dispatch and delivery timelines here.

 

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Can you send items outside of Australia?

Sorry, we currently only sell items within Australia – but keep checking back.

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Can I see your products in person before I buy?

We don’t have any physical stores yet, but you’re welcome to pop in to see products if you live locally. We’re based on the northside of Brisbane. You might even be lucky enough to meet the original Frankly James, our hyperactive doggy mascot! Please contact us first so we can make the arrangements.

We’ll also be heading to a few of the local Brisbane markets…you can like us on Facebook to stay in the loop on where we’ll be heading.

 

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Are the colours on your website accurate?

We try to make sure our images give you the best representation of the actual product. The only thing is we can’t control everyone’s monitor, colour calibration and screen resolution, therefore colours may vary when you receive your products.

If it doesn’t meet your expectations, we’re happy to refund or exchange as long as the item is unused and unopened. You can read more about our returns policy here.

 

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My mad-keen photographer friend has a birthday coming up, but I’m not sure what present to get them. Can you help?

No worries! You can contact us for gift ideas or we can create a voucher for you to give them.

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I’m not sure if *insert product name* is compatible with my device. Can you help?

Sure thing! We try to include as much information as possible in our descriptions but, if you’re not 100% sure that it’s compatible, you should definitely contact us before ordering.

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You had some cool stuff in stock, but now I can’t find it. Will you be getting new stock?

Please contact us and we’ll let you know if/when we’ll get that product back in stock.

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When will you update your store with new products?

We’re ALWAYS (and we mean always!) on the hunt for cool photography gadgets & gizmos, so keep checking back regularly to see what’s new. You can also follow us on Facebook or Instagram for sneak peaks of new products.

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I’m a designer with a product that would be the perfect fit for your store! Would you consider stocking it?

We love new ideas and finding great new people to work with. We’d love to hear from you so definitely contact us so we can chat more.

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Who takes the photos in your photo shoot packages?

Alyce is our chief photographer and you can read more about her here. Depending on the type of session, she may also bring along an assistant but she’ll discuss this with you before your photo shoot.

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You sell a lot of toy cameras in your store…I hope you don’t use those for your photo shoots! What type of gear do you have?

We love our gadgets, but for our photo shoots we always stick with our professional gear. Alyce uses a Canon 5D Mark II with a various Canon lenses and flash units. All of our post-editing is done using Adobe CC Photoshop and Lightroom.

We don’t mind the odd happy snap on our mobile phone or polaroid, but that’s just for some extra fun to share on our social networks.

 

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Are your photo shoot packages flexible?

Yep! We provide some options on our website to give you a starting point but everything can be customised to suit your needs and budget.

First we like to meet with you so we can chat about exactly what you’re after (or if you’ve got no idea, we can share some ideas with you!). Then, we can provide you with a quote clearly outlining all the inclusions because we hate surprises, hidden costs or sneaky upsells.

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How far will you travel for photo shoots?

We’re happy to travel anywhere really, but there may be costs involved if travel is required outside of the greater Brisbane region. Any prices on our website only account for travel within Brisbane.

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How can I pay for my photo shoot?

We generally request a 50% deposit before your photo shoot with the remaining 50% due when we deliver the final photos to you. Payment can be made through PayPal, direct bank transfer or cash. You can pay by credit card through PayPal without having to sign up to an account.

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How long will it take you to scan my things?

This depends on the total number of photos, negatives or slides to be scanned and our current workload for scans. We’ll respond to you with an estimated timeline when you email us with a job request.

As a rough guide, we generally aim to turnaround a job of 50-100 scans in 7-10 days but please check with us first if you need it in a hurry.

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How long will it take you to complete my photo restoration?

This all depends on the work required to fix the photo – some photos are surprisingly quick fixes, while others can take a lot of time. All photo restorations need to be submitted to us for a quote and we’ll respond to you with an estimated timeline when we come back to you with costs.

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How do I send my photos, negatives or slides to you?

We currently only accept local jobs in Brisbane where we can arrange drop off and pick up with you. This is the best way we can keep your precious photo memories safe and sound.

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How can I pay for scanning and restorations?

We require complete payment before we start on your job. Payment can be made by PayPal, direct bank transfer or cash. You can pay by credit card through PayPal without having to sign up to an account.

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